Refund policy

Cancellations, Returns and Refunds
1.34 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations you have the right to cancel your online purchase from the date of the dispatch confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the contract between us is formed, and ends 14 days after the day you receive your goods. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

1.35 To meet the cancellation deadline, please notify us via email at info@niaballerina.com. Alternatively you can copy and paste cancellation form at the end of these terms and conditions into an email, complete and send or print and post to us before the cancellation period has expired.

1.36 If you cancel your purchase we will refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. We will also refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). Any refunds made will be made on the credit card or debit card used by you to pay. No right of cancellation, refund or return otherwise exists once you have used your products, unless the product is defective and you are returning it for this reason.

1.37 Whilst in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to our contact address at your own cost (unless we delivered the item to you in error or the item is not as described or is damaged or defective) as soon as possible once you have cancelled the order. Please contact us for our returns address.

1.38 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect.

1.39 If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

1.40 Subject to clause 1.35, you are responsible for paying any postage or shipping costs incurred when returning the product. If the product is defective we will refund any postage costs incurred.

1.41 All returns must be sent by or via Royal Mail to our Returns Address and recommend you use registered post, so that a record of the return is available for you. We will not issue refunds for any items lost or stolen in transit to us.

1.42 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

1.43 In circumstances where we have agreed to refund postage charges, note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

1.44 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.45 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of us receiving the returned goods.

1.46 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

Copyright © 2022 Nia Ballerina™. All rights reserved.
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CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
Email: info@niaballerina.com

I hereby give notice that I cancel my contract of sale of the following goods:
Description:
Ordered on Date: